Policies | The Bullpen Sports Complex

Additional Party & Private Booking Information

Birthday parties require a non‑refundable deposit to hold your date. We operate on a first deposit paid, first booked policy—without a deposit the booking is void. Private functions may require a minimum number of participants and prepayment. The number of participants and food orders must be confirmed in advance, as outlined below.

Please provide final participant numbers at least 7 days before your event. If not provided, a late fee may apply and we may prepare for a default number of guests.
Guests should wear activity‑appropriate clothing.
Please arrive no earlier than 10–15 minutes before your event, and arrange pick‑up promptly at the end.
Some experiences may incur additional costs.
Final payments are due at the start of the event unless otherwise noted.

Special Considerations for Camps & Events

When booking summer camps or ticketed events (including drop‑off programs), please inform us of any behavioral or medical considerations that may affect your child’s ability to participate independently or that require increased supervision ratios. Failure to disclose relevant information may result in forfeiture of the ticket without refund.

Capacity is limited. Please adhere to suggested age guidelines for each program.
Notify us of any allergies, especially when events involve food.

Ground Rules

No running or playing ball in non‑field areas; floors may be slippery.
No climbing on furniture, no sitting on tables, no standing on stools.
Respect the space, equipment, and other participants.
Have fun—lots of fun!

Refund & Credit Policy – The Bullpen Sports Complex

At The Bullpen, we are committed to providing a safe, secure, and inclusive space for everyone to play, train, and exercise. Our goal is to keep our programs affordable and accessible, while also ensuring that our operations remain efficient and sustainable for all.

We take great care in designing our class packages and special event pricing to be both cost‑effective and valuable for participants. Many of our bundled programs are structured to save families money when multiple sessions are purchased together. However, due to the effort and logistics involved in organizing these programs, we are unable to offer refunds or credits once registration is complete.

Please Note:

Many of our classes and events reach full capacity quickly.
In several instances, we have had to turn away participants or create additional sessions to meet high demand.
Cancellations can impact our ability to offer spots to others and may disrupt program planning.

Because of this, our policy is as follows:

All purchases for classes, camps, clinics, and special events are final. No refunds or credits will be issued.

If you are unable to attend an event, you may transfer your ticket to another person. You may also change the name on the booking.
Deposits are non‑refundable.
Summer camp payments are also non‑refundable.
The Bullpen Sports Complex reserves the right to deem any product or service non‑refundable.

For the purposes of bullpen policies, "Ticket" is defined as any paid slot booked for a given time on our calendar.

We appreciate your understanding and support as we work to continue offering high‑quality programming for our entire Bullpen community.

If you have questions about a specific program before registering, we’re happy to help! Please reach out to our staff for more information.

Thank you for choosing The Bullpen Sports Complex — where community, commitment, and competition come together.

Code of Conduct and Dismissal Policy

The Bullpen Sports Complex maintains a zero‑tolerance policy for inappropriate behavior, including but not limited to bullying, harassment, violence, disrespect toward staff or participants, or any conduct deemed unsafe or disruptive. Any camper engaging in such behavior may be dismissed from the camp at the sole discretion of management. Dismissal due to inappropriate behavior will result in forfeiture of all fees paid; no refunds will be issued.

Social Media

Contact Information

Phone: 709-834-9696
Email: thebullpensports2024@gmail.com
Address: 655 Conception Bay Highway, Conception Bay South